One Small Question, System-Wide Impact: How user research helped us rethink one deceptively simple icon

An icon can seem like a small design decision—until that decision needs to work across an entire product ecosystem. Through a real-world Adobe case study, I’ll share how I turned a nuanced question about one icon into a practical user study, how we tested our assumptions, and how what we learned changed our direction.

You’ll see how we structured the research, where the unexpected insights came from, and leave with practical principles you can apply to your own design questions—regardless of the research tools you use.