Influencing without Authority for Designers

UXers often find themselves in situations where they need to impact decisions and drive change without formal authority. This talk explores the art of influencing without authority for product designers and researchers.

The session begins by defining influence and its importance in UX, distinguishing it from authority, and examining its impact on design decisions. Attendees will delve into strategies for mastering influence, including building trust and credibility, effective communication, collaborative persuasion, and leveraging empathy and perspective.