Gabriela Ospina — Lead Product Designer & Strategist at Independent
OOUX & ORCA Explained: Research, Organize, and Commit to Success
September 20, 2024
13:00
Research Ops
🇬🇧 English
Research Ops
ResOps w służbie badaniom - czym jest, jak z nim pracować i co on nam daje
About
Od kilku lat termin Research Ops pojawia się w Polsce coraz śmielej w kontekście organizacji badań. I bardzo dobrze, bo to co się za nim kryje daje mnóstwo możliwości w ulepszaniu i usprawnianiu procesów badawczych oraz przepływów pracy w organizacjach. Jakie są
najbardziej popularne modele ResOps? Z jakich elementów się przeważnie składają? Jak te elementy możemy odkodować i pracować na nich w swoich firmach? Czy warto/nie warto w tym samym czasie pracować na wszystkich elementach tej układanki? Czym charakteryzuje
się dobre badanie? Odpowiedzi m.in. na te pytania znajdziesz w tej prelekcji, która dodatkowo wzbogacona będzie o realne i sprawdzone w boju praktyki rynkowe w zakresie wybranych elementów ResOps.
Watch the full talk
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From the recording
Talk in brief
An introduction to Research Operations as the discipline that improves the people, processes, tools, governance, and strategy surrounding research. The talk maps common areas including participant management, budgeting, legal and ethical safeguards, knowledge repositories, tool selection, researcher capability, and advocacy. Examples range from an open internal research club to interactive reporting and employee participation in studies. Rather than launching a large transformation, teams should diagnose the operational bottleneck, choose one area, define the desired outcome, and decide whether existing researchers or a dedicated Research Ops role should own it. Done well, Research Ops makes studies more sustainable, credible, timely, and efficient while freeing researchers to focus on substantive work.
Key takeaways
- 01
Research quality depends on operational foundations
Participant logistics, budgets, governance, tools, and knowledge flow shape whether good research can happen repeatedly.
Watch from 0:00 - 02
Use an operations model as a diagnostic
Capability maps reveal where recruitment, management, repositories, tooling, education, or advocacy currently breaks down.
Watch from 2:02 - 03
Make research visible across the organization
Open learning sessions, interactive reports, and direct participation help colleagues understand evidence and support its use.
Watch from 10:00 - 04
Start from the bottleneck, not the trend
A team should identify its operational problem and desired outcome before deciding that Research Ops is the solution.
Watch from 14:01 - 05
Improve one operating area at a time
Trying to transform several large domains simultaneously spreads effort too thin; completing one priority creates a stable base.
Watch from 20:01
Read edited transcript highlights
These concise notes were edited from automatic captions and checked against the talk structure. They are not a verbatim transcript.
Research Operations protects substantive attention
Researchers are hired for study design, fieldwork, interpretation, and evidence, yet their time is also consumed by vendors, schedules, permissions, budgets, recruitment, and storage. Research Operations makes that surrounding system an explicit design problem. Its purpose is not to separate operations from quality, but to improve the conditions under which substantive research can be repeated responsibly.
Watch from 0:00Participant management is an end-to-end system
Finding participants is only one part of the operational work. Selection, scheduling, communication, compensation, consent, and responsible handling of recordings all need consistent processes. Treating these activities as a defined capability reduces improvisation and makes it easier for researchers and participants to know what will happen at each stage.
Watch from 4:00Knowledge needs stewardship after a project
Research often ends with recordings, reports, or isolated files that are difficult for the next team to find and interpret. A knowledge repository is useful only when evidence is collected, described, shared, and maintained in a way that supports later decisions. Research Operations provides ownership for that continuity instead of assuming the archive will organize itself.
Watch from 6:03Advocacy works through direct experience
An internal research club invited colleagues from across the company to discuss methods and results without turning sessions into vendor sales pitches. Employee programs also let operational colleagues participate in planning, observing, and interpreting a study. These experiences make research less abstract and help decision-makers understand both its discipline and its practical value.
Watch from 10:00Operational change should follow diagnosis
Before creating a dedicated role, a team should identify where work fails, what improvement would look like, how many researchers and studies are involved, and where the function sits in the organization. Some teams can distribute the responsibility with the right tools and support; others need specialists. The job design should follow the operating problem rather than a fashionable title.
Watch from 16:01
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